What are points?

Points is a cashback system within our app.
1 point = 0.01 EUR

How do I get them?
The loyalty programme has been suspended, and we no longer provide cashback for purchases.

How do I know how many points I have?
Information about points, their amount and accrual history can be found in your profile. To access this, click on the "X points" box under your name.

How do I use them?
Points can be used when making a purchase and will appear as an option among the payment methods at checkout.

Which products can I purchase with points?
All of them! You can use points to pay up to 100% of the cost of the product. They can be combined either with coupons or with the “Special Price” promotion.

Do I get to keep my points forever?
Points for cancelled orders do not expire. All other points received in other ways, such as promotions or giveaways, will expire 14 days from the moment they are earned.

I can't spend my points!
Write to our support team and attach a screenshot at the ordering stage: let's see what went wrong.

Points in your profile can also be displayed in the currency selected on your device. The amount will be converted between currencies to show the right amount. The terms of use remain unchanged - they can be spent on purchases on Joom but cannot be withdrawn to a bank account.

Please note
Important: The loyalty program does not apply to purchases made on the Joom Geek website. Therefore, receiving and paying with points on the Joom Geek website is not possible.