Personal data protection
Joom treats the personal data of its users with the utmost responsibility. We believe that each user has the right to know how his personal data is used, the purposes of such use and how it is possible to stop the use of his or her data.
But what is personal data?
Personal data is any information that relates to an individual and his or her actions in our system.
We classify user personal data as anonymous (which cannot be associated with a living, existing person) and identifiable (which can be associated with a living, existing person). Anonymous data is collected and processed starting at the moment you visit our website ou open our application. Identifiable data, in the other hand, is only collected and processed once we receive your explicit consent by accepting our Terms of Service.
How does Joom use my personal data?
We use it to make shopping much more convenient. The information we collect can be used for:
- configuring and optimizing your account;
- processing and executing orders, payments and refunds;
- tracking technical issues with the intent of fixing them;
- fraud prevention;
- technical support;
- understanding your shopping preferences to create better recommendations, updates and deep links, as well as marketing and advertising purposes.
Is it possible to remove or manage my personal data on Joom?
Yes! At any given moment you may send a request to:
- remove, change or correct your data;
- limit its use by and transmission to 3rd parties;
- download the data we collected.
You can learn more about how we comply with the new GDPR rules on our official documents: Terms of Service and Privacy Policy.
Do you have more questions? Please send them to privacy@joom.com or contact us through a new special form in the section «Personal data» on your profile.