







Description
Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
I received the shoes, and the quality looks very good. My classmates praised my shoes for their high-end atmosphere and said they wanted to buy a pair. The sole is non-slip and the grip effect is particularly good. The cushioning effect is very good. It's the same as the one bought in a physical store. It's very comfortable to wear, and you don't feel tired after running for 5 kilometers. In the sports test, it is much faster than the previous shoes.
I don’t really mind the box being damaged however it would be nice to have a new one. My concern about the fabric which is definitely should not be yellow but white and absolutely not as shown on the site.I don’t want yellow sneakers but white.If I liked yellow I would order yellow sneakers,right!? Also the product is defective as there is a rubber damage on the toe .It is small but after a while it will enlarge.
The first impression when putting on the BooK1 EP is stability! The outsole has deep traction patterns, making it hard to slip when stopping or jumping. The forefoot air cushion feels soft and springy without losing energy, and most importantly, the tongue has been thickened, so the instep no longer burns with pain during quick direction changes.
Dear support-team, I want to return my delivery (Number: 3NDL8XYW), which I received on 24th oktober and not on the 16th oktober. (That is why I also get a bonus of 5%) So I am on time returning the product, but can´t activate the button to return the delivery anymore. I would appreciate you making it possible to return it by time. Thank you!
The size fits well — true to size. The softness is just right. If you’re worried about cold in winter, this pair is a good choice. The design is trendy and stylish, not outdated. Since the shoes are lined with fleece, ordering a half size up is recommended. I’ve worn them for two days, and they’re pretty good. The sole is soft yet supportive.
This pair fits true to size if you go half a size up. The comfort is outstanding — perfect for daily commuting and hiking! Especially on rainy days, they can replace other shoes thanks to the water-repellent design. They’re stylish enough that they don’t feel like work boots, and I recommend pairing them with cargo pants for a great look.
I absolutely love this pair! I’ve worn them for a few days. The size is just right — slightly big for me, but still acceptable. They feel a bit roomy on the feet, but the heels don’t slip. The shoes are made of suede, and after a few days of wear, I haven’t noticed any creases. They’re also easy to clean — just a soft brush does the job!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers



















