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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
they are perfect, i chose these because i saw them on tiktok and i saw other good reviews of these shoes, also like the design, so i decided it’s time to get new shoes for volleyball, since i heard these are are good for volley too, so i gave it a shot, and have already tried them, and they are perfect, the same as the reviewers said. The grip is perfect, even when the floor is dirty, they give me bounce, keep my ankles in position, you will DEFINITELY shine on the court, and trust me by saying this. Those are my new best pair of shoes, and i will mostly probably i will order much more of these brand.🩷
Unoriginal product, shipment late and the thing is that I could add 20 bucks and buy authentic pair is just..... NEVER BUY SHOES FROM HERE Also they smell like a factory and they don't fit my true size.
The most package just came in today; it was the packaging was great. It was a pleasure to work with the seller and I’m excited to add this one to my pc.
Shoes received as described and my daughter is very happy to have them. Great seller with great communication and fast delivery.
I had doubts but everything went fine. It took about 4 weeks but it’s not a fake and the customer support helped me
Gave me a good deal. Sneakers came as described. Good seller , would purchase from again.
Exactly as described. Great Price! Fast shipping and packed really well. Thank you
imi didnt expect them to be real, the quality is perfect and they look legit
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers