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Frequently asked questions
- What payment methods are available on Джум Маркет?Джум Маркет supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Джум Маркет app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Джум Маркет Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Джум Маркет support and we'll issue a full refund.
- Is it safe to pay on Джум Маркет?Yes. Джум Маркет uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Джум Маркет support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Джум Маркет app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
They included a Korean sheet mask with the keychain. That was sweet.
The purchased product did not present any defect⭐️🔝✅️💯💖 The surprise came when opening the package where I also found a gift💐🥳🤗 Thank you very much to those from Korea💐🙏 and Joom💐🙏 With respect from Romania🤗🕊💖
High product quality, goods well-secured and quickly delivered.
Good cap but you need to choose the size. I got an XL, it's too big, I won't be able to export it.
The item is not for the right price, completely WRONG, I ordered it for 5,600, but it arrived for 1.5 thousand. I want a replacement or compensation🔥
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers