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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Здравствуйте! Очень рада полученной посылке, тинт именно тот, что нужно: Daily Chips haru water lip tint #07 tangerine swim. Но немного удивило, что посылка была получена 23.09.2026, а срок годности тинта истёк 24.09.2026. В дальнейшем планирую заказывать ещё. Но огромная просьба к продавцу: проверьте партию данных тинтов в вашем магазине. Спасибо!🙂🍊 26.09.2026, Мария, Россия, г. Волгоград (г. Сталинград). Hello! I am very happy with the package I received; the tint is exactly what I needed: Daily Chips haru water lip tint #07 tangerine swim. However, I was a bit surprised to find that the package arrived on September 23, 2026, while the tint's expiration date was September 24, 2026. I plan to order again in the future, but I have a huge request for the seller: please check the expiration dates of this batch of tints in your store. Thank you! 🙂🍊 September 26, 2026, Maria, Russia, Volgograd (Stalingrad).
Delivered on time. Thank you. I started using this product when my co-worker cames back from korea. She give me a full set and I liked it and its almost finished so I searched to fine a way to get more and found this website. The packaging now is different from before though. I am using the black container not this color. I will open the new container next week and see if its the same as the one I have. Thanks
super nice things!! thank you also soo much for the additional face masks!🥹❤️ that was a suprise😍i was so happy thank you🥰
super nice cream mist i love it so much😍💕
😍😍😍
Very bad makes hair elastic I demand a refund
It does not conform to the photo
The goods arrived in order. It matches the picture. I have tried the cream and it is great. Light texture, absorbs easily and leaves no greasy film. I have very dry skin and this cream really works and restores the lipid layer. I received many free gifts with the order. I ordered two creams from the same seller. I will definitely order again.
Innisfree Volcanic Clay Pore BHA Cleansing Foam, 150g, 3 pcs — buy online with free worldwide shipping!
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