Joom Terms & Conditions

These “Terms & Conditions” explain the contractual agreement between you (“you”, “your”) and SIA Joom (“Joom”, “we”, “us”, “our”), regarding your use of and access to the website located at, any other websites owned or operated by SIA Joom or any portions thereof (collectively, the “Website”), our mobile app “Joom” (hereafter referred to as the “App”), our customer service (including refunds) and any resources, features, functionality, or services made available through the Website and/or App (hereafter referred to as the “Service”). Joom reserves the right at any time and in its sole discretion to modify or discontinue, temporarily or permanently, the Website, the App or the Service (or any part thereof) with or without notice. You agree that Joom shall not be liable to you or to any third party for any claim or loss related to you and arising out of such modification, suspension, or discontinuance of the Service.


Your access to and use of the Website and/or App signifies that you have read, understand and agree to be bound by these Terms & Conditions, whether you are or are not a registered user of Joom, and is subject to your compliance with these Terms & Conditions. Joom reserves the right to change, add, or delete any portions of the Terms & Conditions from time to time, without liability or prior notice to you, and your continued use of the Website and/or App constitutes your acceptance of and agreement with any and all such changes. It is your responsibility to regularly check the Website or App to determine if there have been changes to the Terms & Conditions and to review such changes. If you do not agree to abide by these or any future Terms & Conditions, please do not access or use (or continue to access or use) the Website or App. In addition, Joom may post additional terms, conditions, rules or requirements related to the Website and/or App and/or the services and features of either. All such terms, conditions, rules, or requirements are or will be incorporated by reference into these Terms & Conditions and you agree to be bound by and subject to them. At its sole discretion, Joom also may offer other services or features governed by different Terms & Conditions.

Customer Care

Joom provides a platform for Merchants who comply with Joom’s policies to offer and sell certain goods. Joom is not directly involved in the transaction between buyers and merchants. Joom acts as an agent for purposes of processing payments, chargebacks, refunds, customer service and adjustments for transactions between buyers and merchants, receiving and holding transaction amount on behalf of buyer, charging buyer’s credit card, and paying merchants amounts buyers owe them.

We strive to offer the best customer service for all of our users on Joom. Please feel free to contact Joom Support at with any questions or concerns and we will be happy to help!


Joom provides users the Service, including various media sharing and communication tools, personalized and other content, and e-commerce. You understand and agree that the Service may include advertisements and that these advertisements help enable Joom to provide the Service. You also understand and agree that the Service may include certain communications from Joom. By using the Website, App or Service, you will be automatically deemed to have opted in to receive e—mail communication from us. When you sign in for the first time, your preferences will be set to automatically publish all social interactions to other social networks. However, you will be able to edit these preferences at any time under “Settings”.

Any user IDs, names or passwords associated with your account shall be maintained by you as confidential and should not be shared by you with anyone not authorized to have access to your personal information. You may have multiple accounts on Joom but Joom strictly forbids the use of multiple accounts for the same sole user or the use of one account for multiple users for the purpose of earning more rewards. Joom will not honor rewards from such accounts.

Unless explicitly stated otherwise, any new feature or functionality that augments or enhances the current Service, including the release of or access to new properties, shall be subject to the Terms & Conditions.

Age Verification

By registering as a user, you certify that you are 13 years of age or older. Children under the age of 13 may not become a Joom user, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a resident of a state, province or country that imposes additional or different age requirements for disclosure of personally-identifiable information, by registering as a user, you hereby represent that your registration as a user, the provision of your personally-identifiable information to us, and our use of such personally-identifiable information as stated in our Privacy Policy, does not violate the applicable laws or regulations of such state, province or country.

User Communication

Joom has the right, but not the obligation, to monitor, decline, edit or remove all or a portion of any postings, submissions or content in Joom’s sole discretion. By using the Website, the App or the Service or communicating with Joom or others by means of your access to the Website or App, you consent to receive communications from Joom, including but not limited to, emails, text or messages in social networks, and other online, mobile, or conventional methods as exist now or may exist in the future. You also agree not to misuse the communication tools available to you by means of your access to the Website or App, including but not limited to, spamming, spoofing, sending unsolicited commercial or other messages, and otherwise sending content that violates the Terms & Conditions.


By using the Website, App or Service or becoming a registered user, you agree to be subject to the terms and conditions set forth in our Privacy Policy.


The Website, App, and the content and all intellectual property rights included in or associated with the Website or App, including, but not limited to patents, copyrights, trademarks, service marks, logos, are either owned by Joom or owned by others and licensed to us. All rights, title and interest in and to the Website or App and such Content remains with us or our licensors. Additionally, you may not remove or alter any copyright, trademark, or other intellectual property or proprietary rights notice or legend contained on the Website, App or in the Content. You agree not to access the Service by any means other than through the interface Joom provides via the Website or App for use in accessing the Service. Your use of the Website, App or Service does not grant you any right, license or permission of any kind to reproduce or use Joom’s intellectual property.

User Feedback and Content Submissions

Joom welcomes your feedback, but if you send us or post or embed on the Website, App or via any Service, any feedback, messages or comments; your creative or original concepts or ideas; any content, data, text, photographs, graphics or other materials; or any confidential, proprietary or other information (“Submissions”), you represent and warrant to Joom that you either own the Submission or have the right to grant Joom the license described below. Joom does not claim to own such Submission, only the rights you have licensed to us.

You agree that in making a Submission, Joom shall not be required to compensate you for any such license or Submission, that any such Submission shall not be considered confidential or non-public once submitted to Joom, and that Joom alone is free to decide whether or not to post or use the Submission. In the event a Submission is posted or used via the Service, you acknowledge and agree that the Submission and its contents become publicly available and, as set forth below, can be used by others. Further, by providing a Submission to Joom via the Website, App or otherwise, you: (a) agree not to make any Submission that violates in any way the Terms & Conditions; (b) automatically grant Joom a perpetual, worldwide, unlimited, irrevocable, transferable, assignable, sub-licenseable license to use the Submission, and exercise all copyright, publicity and other rights with respect to any such Submission; © subject to existing laws, waive any moral rights you or your licensors have in any such Submission; and (d) agree to pay for all fees, royalties, or other costs and expenses claimed by any third party arising out of you making any Submission. You also grant each user of the Service a perpetual, worldwide, non-exclusive license to access your Submission through the Service, and to use, reproduce, collect, distribute, share, display and perform such Submission as permitted through the Service and under these Terms & Conditions.

Joom reserves the right to remove content at any time with or without notice. Inappropriate content is not permitted on the Website or App and will be removed. Inappropriate content includes but is not limited to: firearms, alcohol, illegal drugs and drug paraphernalia, tobacco and tobacco products, adult or pornographic material, offensive material, and obscene material.


Joom shall have the right to terminate your use of the Website, App and/or your registration privileges at any time for any reason, including, but not limited to, your breach of these Terms & Conditionss, or your violation of any law, including, without limitation, violations of our intellectual property rights or the intellectual property rights of a third party, or violations of other applicable laws and regulations. Following any such termination, Joom shall have no further obligations, responsibilities, or liabilities to you or any third party. Notwithstanding anything to the contrary contained herein, in the event that Joom terminates your use rights, Joom shall in no way be precluded from pursuing any and all of its additional rights and remedies, either at law or in equity, for any claims, damages, awards, costs and liabilities occasioned by such breach or violation.

Linking and Third Party Content

The Website, App and Service may contain links to third—party websites not under our control or operation. Joom or users may provide any such links only as a convenience; Joom does not endorse and is not responsible for or have control over the contents of any linked site or any link contained in a linked site. The Website and/or App may contain news, advertisements, content, image and information published by various third—party providers. Use of any such third—party content may be conditioned upon such third party’s terms and conditions. You are solely responsible for protecting yourself, your device, and your systems from worms, viruses, Trojan horses and any other harmful content.

Copyright Infringement

Since we respect artist and content owner rights, it is Joom’s policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”).

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on Joom, please notify Joom’s copyright agent at When filing your report, please provide the following information below:

  • An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material that is claimed to be infringing and where it is located on Joom;
  • Information reasonably sufficient to permit Joom to contact you, such as your address, telephone number, and e-mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
  • A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

Once proper, bona fide infringement notification is received, it is our policy:

  • To remove or disable access to the infringing material;
  • To notify the content provider, member or user that we have removed or disabled access to the material;
  • That repeat offenders will have the infringing material removed from the system and that we will terminate such content provider’s, member’s or user’s access to the Joom website.

Limitation of Liability

Joom shall not be liable to you, and you shall be solely responsible, for the selection, use, and suitability of the Website, App and the information, content, merchandise and experiences provided via the Website and/or App. Joom shall not be liable to you for any direct, indirect, incidental, special, exemplary, punitive, or consequential or any other damages in connection with your use of the Website or App, or purchase or use of products, merchandise, or experiences via the Website or App, including, but not limited to, loss of or damage to data or loss of or damage to information, personal injury or property damage, however caused, whether based on contract, tort, warranty, or other legal theory, even if Joom has been informed in advance of the possibility of such damages and/or such damages could have been reasonably foreseen by Joom.

Sales, Custom and Value-added taxes

In an effort to comply with consumer legislation, we strongly encourage our merchants as well as our end customers to maintain good standing with respect to custom and value-added taxes or VAT, where applicable.

Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, custom or value-added taxes, and the shipping time and associated cost may increase.

How to purchase

It is easy to make a purchase from the Joom website.

  1. Choose a product, pick a variant (colour, size, bundle option)
  2. “Add to cart”
  3. Сhoose the quantity (the default quantity is 1)
  4. “Buy”
  5. “Next”
  6. Input your personal data and shipping information
  7. Check the data and confirm your order.
  8. Input bank card data: card number, expiration date and CVV code (card data is encrypted and processed only by the billing system of a bank)

The merchant will receive your order information 8 hours after payment. So if you change your mind within 8 hours of purchase, you can cancel the order at the bottom of the order page (see How to request a refund, below).

It takes 1-2 days to ship your order. After that all it takes is time to enjoy your purchase!

Refund terms

You will be entitled to a full refund if:

  • More than 60 days since the purchase date have passed and the product has not been delivered. This period may be temporarily extended in specific cases. You will be notified about this extension before the purchase.
  • Product quality is significantly worse than that in the relevant product description on the Joom website and there is no way you can enjoy the product properly.
  • You have changed your mind on the purchase within 14 days of receiving your product.

You should return the product to the merchant. Don’t forget to contact our customer support team to clarify the return address before you return the product, otherwise Joom reserves the right to reject your refund request. Only after the support team has received a proof of the return shipment can a refund be processed. We aim to process all requests within 48 hours upon receiving.

Joom does not cover the shipment costs of returns.

You may be entitled to a partial refund if:

  • Product quality is slightly different than that in the relevant product description and you are still able enjoy the purchase.

How to request a refund?

There are several ways to request a refund:

  • If less than 8 hours have passed since you purchased the product, you can cancel the order and get a full refund. Go to My orders, tap the order you want to cancel and tap the “Order cancelation” button on the bottom of the order page.
  • If the quality of the product you’ve received is significantly worse than the description on the Joom website. Go to My orders, tap the order you want to refund and tap “Product related issues”
  • If 60 days (or extended period according to Refund Terms) since the purchase date have passed and your order has not yet been delivered. Go to My orders, tap the order you want to refund and tap “No” on a green pop-up.
  • If you have changed your mind on a purchase within 14 days of receiving a product. Go to My orders, tap the order you want to refund and tap “Product related issues”

Refund process

  1. Refunded monies are transferred only to the card you’ve used to make your purchase.
  2. We aim to complete the refund process within less than 14 days. Our usual processing time is 2-3 days.