Anta Lifestyle Series Durable Breathable Low-Top Sports Casual Shoes Women sneaker Purple White 122328892-2

אני בוחרת באופציה הראשונה של החזר כספי ללא החזרת המוצר צרפתי תמונה של סרטוט כף הרגל שלי 26 ס"מ ותמונה של סולית הנעל שאורכה 23.5 ס"מ כמובן שחוסר ההתאמה בולט מאד! אשמח לאישור החזר כספי כמה שיותר מהר

נייק מדהים.צבע קקאו מיוחד.רגל 23.5סמ הזמנתי 38 יושב מצויין.נעל ממש מיוחדת

איכות מעולה! משלוח מהיר ונעל מהממת!!! בלי להתלבט תזמינו! תודה למוכר.

שרות מדהים משלוח מהיר והמחיר הכי זול מכולם תודה ❤️

הנעליים מקוריות! מחיר מעולה ומשלוח מהיר!

תודה מושלם

I am writing to you regarding an order placed through your platform, corresponding to a pair of sneakers for the amount of €76. At no point during the purchase process was I clearly, expressly, and previously informed that, in the event of a return, I would have to bear the shipping costs. However, I am now required to pay more than €30 to send the product to Hong Kong, a disproportionate cost that was not communicated to me before completing the purchase.. I remind you that, according to article 97.1.i of Royal Legislative Decree 1/2007, the seller has the obligation to previously inform the consumer about the return costs. Likewise, article 108.4 of the same regulation expressly states that, if the seller has not provided said information, the consumer will not be obliged to bear those costs.. Therefore, I do not consider it acceptable that an expense that was not duly communicated at the time of contracting is now being attempted to be passed on to me.. I request that you provide me with a free return solution and proceed with the full refund of the amount paid.. In case of not receiving a satisfactory solution, I expressly reserve the right to file a complaint with the competent Consumer Protection agencies and to take the appropriate legal actions to defend my rights as a consumer.. I hope we can resolve this matter amicably and without needing to resort to other avenues. I await your response. All the best. ---------------- I have exhausted all the contact methods that Joom makes available to its customers, both by email and through the app. However, all the responses I have received are automatic and continuously refer me to a chat attended by a robot, with no possibility of contacting a person who can attend to and resolve my complaint.. Through this message, I formally communicate my intention to exercise the right of withdrawal regarding the order. I want to state that, during the purchase process, I was not informed at any time that the return costs would be my responsibility. I have re-checked the purchase process, even reaching the payment gateway, and no information regarding this appears there either.. In accordance with consumer protection regulations, the seller must previously inform who bears the costs arising from withdrawal. Therefore, I request that a free return label be provided to me so that I can return the sneakers.. I want to make it clear that the sneakers are in my possession, they are available for return, and I do not wish to keep them. My intention is to return them and recover the amount paid.. If I do not receive a satisfactory solution, I will go to my bank to initiate the corresponding payment claim, in addition to filing a complaint with consumer protection agencies, apo