🛍️ Shop with Confidence
【Important】Please Read Before Purchasing
Thank you for choosing our store. To ensure a smooth transaction and your satisfaction, please review the following important information.
✈️ About Shipping
All items are shipped directly from Japan.
🔌 【Important】Electronics & Voltage Warning
The standard voltage in Japan is 100V. Using Japanese electronics in regions with 220V-240V without proper equipment can cause severe damage, malfunction, or fire.
⚠️ You MUST use a "Voltage Transformer."
Voltage Difference: Japan uses 100V. Connecting these devices directly to high-voltage outlets (e.g., Europe, Asia) will destroy the device immediately.
【Plug Type】
Our products use Japanese plug types (A or B type).
Please use a conversion adapter if necessary.
Adapter Caution: A simple "plug adapter" only changes the shape of the plug; it does NOT change the voltage. Damages caused by using the device without a transformer are NOT covered by warranty or refunds.
Global/Free-Voltage: Products labeled "Input: 100-240V" (e.g., many laptop or smartphone chargers) can be used safely with just a plug adapter.
🏭 Manufacturer Warranty
All our products are 100% authentic items sourced through official Japanese channels.
Warranty Coverage: Manufacturer warranties are valid only within Japan. We generally cannot accept repair requests or provide warranty services internationally.
Manuals: Product manuals and packaging are primarily in Japanese.
🔄 Returns, Exchanges, and Disclaimers
Product Defects: If your item arrives damaged or defective, please contact JOOM Customer Support immediately.
📦 Regarding Outer Packaging Damage
Due to the nature of international shipping, the outer box may sustain dents or scratches during transit. If the product itself is intact, we cannot accept returns, exchanges, or refunds based solely on packaging damage. We appreciate your understanding in this matter.
Customer-Initiated Returns: For returns due to customer preference (e.g., ordered by mistake, no longer needed), international return shipping costs may be the responsibility of the customer.
We are dedicated to bringing high-quality Japanese products to customers worldwide. Thank you for your understanding and happy shopping!
✅【Functionality】Add one HDMI port, three USB 3.0 ports, one micro SD card slot, one SD card slot, and one 100W Power Delivery port to your laptop with a single USB-C cable. Carry this lightweight gadget in your bag or pocket for business presentations using your laptop and projector, or extend your desktop screen to a monitor or TV. Transfer files at speeds up to 5Gbps via the three USB 3.0 ports. Easily access photos and other media with the micro SD, SD, and TF card readers. Charge your computer at up to 100W. Connect devices with USB-C or Thunderbolt 3 ports to external displays with HDMI output. ❗[Note] The USB-C device must support USB Type-C DP Alt Mode (DisplayPort Alternate Mode).
✅【Resolution】Supports resolutions up to 3840*2160@60Hz (4K) and 1920x1080@60Hz (1080p Full HD), including 720p, 1600x1200, and 1280x1024 for high-resolution monitors or projectors. ❗Please note: If you are using a smartphone or iPad with the hub, please charge it by connecting it to the hub's PD port to ensure sufficient power for the video output function. Otherwise, the hub's video output function may not work or may be unstable.
✅【COMPATIBILITY】Compatible with a wide range of devices, including 2022/2021/2020/2019 MacBook Pro, iMac, MacBook Air, iPad, Surface Book 2, Surface Go, HP Envy 13, Pixelbook, Galaxy Book, Samsung Galaxy S8/S9/S8 Plus/S9 Plus/Note 8/Note 9, Dell XPS 15/XPS 13, Chromebook, Chromebook Pixel, Intel NUC, and many more (see product description below for details). ---Note: For devices with USB 3.1 Gen 1 and Samsung Galaxy S9/S8, syncing may take longer, so please be patient. ❗ Please check your device's USB-C port functionality (with DP ALT mode) before purchasing.
✅【Design】The built-in advanced integrated IC chip ensures excellent stability and reliability. The premium aluminum alloy case provides excellent insulation, ensuring a perfect fit with your device's USB-C port for stable signal transmission.
✅【18-Month Warranty】BENFEI's exclusive unconditional 18-month warranty ensures long-term satisfaction with your purchase. We provide prompt response to your questions and satisfying customer service.
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