Why is my payment being declined?

If your payment fails or you receive an error when placing an order, please check the following:

– Make sure your internet connection is stable and the app or browser is updated to the latest version.
– Ensure you’re not using a VPN, proxy service, or any encrypted connection. If you are, temporarily disable it and try paying again.
– Check if the selected payment method is available in your region.

If you're paying by bank card and your payment is declined, please additionally confirm the following:

– Your card number, expiration date, and CVV/CVC security code are entered correctly.
– If you used autofill or Google’s card scanning feature, data might have been entered incorrectly—try entering the details manually.
– Your card isn't blocked or flagged as suspicious by your bank.
– Your card hasn’t expired and is valid for online transactions.
– You have sufficient funds available on your account.
– Your bank account currency matches the currency you've selected for payment. If there's a mismatch, your bank may decline the transaction.
– Your card doesn't have restrictions on online payments (check with your bank if unsure).
– You've correctly entered the 3DS verification code

If you've checked all the recommendations above but your payment is still being declined, please try using a different card or selecting another payment method.

If your usual payment method is missing during checkout, make sure the currency selected in the app or on the website matches your country's local currency. If it doesn't match, update your currency settings in your profile or at checkout.