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Oli veidike suurem kui NIke sama suurusega jalats.

Me dirijo a ustedes en relación con un pedido realizado a través de su plataforma, correspondiente a unas zapatillas por importe de 76 €. En ningún momento durante el proceso de compra se me informó de forma clara, expresa y previa de que, en caso de devolución, tendría que asumir los gastos de envío. Sin embargo, ahora se me exige abonar más de 30 € para enviar el producto a Hong Kong, un coste desproporcionado que no me fue comunicado antes de formalizar la compra. Les recuerdo que, de acuerdo con el artículo 97.1.i del Real Decreto Legislativo 1/2007, el empresario tiene la obligación de informar previamente al consumidor sobre los costes de devolución. Asimismo, el artículo 108.4 de la misma norma establece expresamente que, si el empresario no ha facilitado dicha información, el consumidor no estará obligado a asumir esos costes. Por tanto, no considero admisible que se me pretenda trasladar ahora un gasto que no fue debidamente comunicado en el momento de la contratación. Solicito que me faciliten una solución de devolución sin coste para mí y procedan al reembolso íntegro del importe abonado. En caso de no recibir una solución satisfactoria, me reservo expresamente el derecho a presentar una reclamación ante los organismos de Consumo competentes y a emprender las acciones legales que correspondan para defender mis derechos como consumidora. Espero que podamos resolver esta cuestión de forma amistosa y sin necesidad de recurrir a otras vías. Quedo a la espera de su respuesta. Un saludo. ---------------- He agotado todas las vías de contacto que Joom pone a disposición de sus clientes, tanto por correo electrónico como a través de la aplicación. Sin embargo, todas las respuestas que he recibido son automáticas y me remiten continuamente a un chat atendido por un robot, sin posibilidad de contactar con una persona que pueda atender y resolver mi reclamación. Por medio de este mensaje, comunico formalmente mi voluntad de ejercer el derecho de desistimiento respecto al pedido. Quiero dejar constancia de que, durante el proceso de compra, no se me informó en ningún momento de que los gastos de devolución debían correr por mi cuenta. He comprobado nuevamente el proceso de compra, llegando incluso hasta la pasarela de pago, y tampoco aparece información alguna al respecto. De acuerdo con la normativa de protección de consumidores, el vendedor debe informar previamente de quién asume los gastos derivados del desistimiento. Por tanto, solicito que se me facilite una etiqueta de devolución gratuita para poder devolver las zapatillas. Quiero dejar claro que las zapatillas se encuentran en mi poder, están disponibles para su devolución y no deseo quedármelas. Mi intención es devolverlas y recuperar el importe abonado. En caso de no recibir una solución satisfactoria, acudiré a mi entidad bancaria para iniciar la correspondiente reclamación del pago, además de presentar una reclamación ante los organismos de protección al consumidor, apo

⚠️ HOIATUS! PETUSKÜLALUS! ÄRA OSTA SEE MÜÜJA KÄEST EGA USALDA SEDA PLATFORMI! HOIATUS! Ma soovitan tungivalt kõigil hoiduda eemale sellest müüjast ja sellest platvormist. Minu kogemus on olnud täiesti ennekuulmatu ja ma pean viisi, kuidas minu juhtumit käsitleti, pettuseks.! Tellisin sellelt müüjalt paari Nike kingi. Kui need saabusid, olid need palju väiksemad — umbes 1,5 numbrit väiksemad kui oodatud. Mul pole kunagi varem kingade suurusega probleeme olnud ja ma peaaegu kunagi ei tagasta kingi. Kuid neid oli lihtsalt võimatu kanda.. Taotlesin tagastust, ainult et avastasin, et KLIENDID PEAVAD MAKSMA TAGASTUSKULUDE EEST ISegi SIIS, KUI TOODE EI SOBI! Minu puhul maksis kingade tagasi saatmine Portugalist minu enda taskust 20 eurot.! Sellegipoolest järgisin iga ühte juhist. Tagastasin kingad, esitasin saatmistšeki, laadisin üles tšeki foto ja esitasin korralikult pakitud paki pildid — täpselt nii, nagu paluti.. Ja mis siis juhtus? Nad väitsid, et ma ei esitanud piisavalt tõendeid ja ütlesid, et pean ootama, kuni müüja tagastatud paki kätte saab, enne kui nad saavad minu raha tagasi maksta.. MÜÜJA SAI PAKENDI — JA SEEJÄREL KEELDUS TA RAHA TAGASI MAKSMA! Nende vabandus? Nad väitsid, et tagastus tähtaeg oli möödunud! SEE ON TÄIESTI VALE! Ma saatsin paki kohe tagasi ja see toimetati kohale kõigest 10 päevaga, mis on oluliselt enne nõutud tähtaega.. Selge, et ma saan asja õigesti aru: Maksin kingade eest, maksin nende tagastamiseks veel 20 eurot, järgisin kõiki juhiseid, esitasin fototõendeid ja tagastasin toote õigeaegselt. Nüüd on müüjal nii minu raha kui ka kingad, samal ajal kui mina olen jäänud täiesti tühjade kätega.! KUIDAS SEE ON VASTUVÕETAV? Asjaajamist veelgi hullemaks teeb see, et platvorm ei paku praktiliselt mingit võimalust reaalse inimesega ühendust võtta. Puudub ligipääsetav juht, puudub korralik klienditoe telefoninumber, puudub otsene e-posti aadress ja puudub sisuline abi, kui midagi läheb valesti.. SEE ON TÄIELIKULT HÄBI! Minu arvates on see klientide pettuslik kohtlemine. Müüja on tagastatud kauba kätte saanud ja keeldub minu raha tagastamast vabandusega, mis on otseses vastuolus tarneajaga.. TUNNEN END TÄIELIKULT PETETUD JA VARASTATUD! Jagan oma kogemust, et hoiatada teisi kliente, enne kui nemadki oma raha kaotavad.. ÄRA OSTA SELLELT MÜÜJALT! MÕTLE VÄGA HOOLIKALT ENNE MIDA TAHES PLATFORMIL OSTMA HAKKAMA! Platvorm, mis võimaldab sellist ravi ja jätab kliendid ilma tõhusast toetusest, ei vääri nende usaldust. MA NÕUAN TÄIELIKKU TAGASIMAKSET JA SELGITUST SELLE VASTUVÕETAMATU OLUKORRA KOHTA!

Tavaliselt ma arvustusi ei jäta, aga sel korral tahan paar sõna öelda, ka selleks, et aidata ostmisel neid, kes nagu mina, olid veidi hädas.. Tellisin kingad, kontrollimata enne saidi ja müüja usaldusväärsust, avastades hiljem saidi kohta käivaid kuulujutte ja selle väidetavat ebausaldusväärsust, samuti kahtlast tagastuspoliitikat jne, mistõttu olin natuke mures.. Tõsiasi on, et kingad saabusid ja on täiuslikud, kvaliteeti tunnetab neid käes hoides ja jalga pannes, vastupidavad materjalid, hea lõhn, head puhtad õmblused, rasked… lühidalt öeldes originaalid. Kingad saabusid ka Poizoni (toodete kontrollimiseks mõeldud veebisait) sertifikaadiga ja ka teisel kontrollimisel osutusid need originaalideks. Suurus on täiuslik, king võib olla veidi kitsas, aga mulle, kellele tavaline suurus 43 sobib, need istuvad tihedalt ja sobivad suurepäraselt. Kui kellelegi juba tavaline 43 kitsalt istub, soovitan võib-olla pool numbrit suuremat.. Saadetis oli uskumatult kiire, kokku 10 päeva, millest pärast Itaaliasse jõudmist kulus kohale toimetamiseks vaid 2 päeva.. Seega kokkuvõttes müüja kvaliteet ja tarne Tipp! Ma nägin, et seal on palju halbu arvustusi ja väidetavaid võltsartikleid, aga minu arusaam on, et kindlasti on tooteid (need kõige kuulsamad), mille kohta liigub palju koopiaid ja on palju lihtsam petta saada. Väiksema turuosaga tooteid, nagu see, aga ei kopeerita, või mitte nii sageli.. Seega aitäh Joomile ja DropZone'ile, kingad tipp-topp ja teenindus tipp-topp Hind veidi kõrgem kui StockX-is, kuid võimalusega maksta hiljem, seega suurepärane

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

You sent me converse with one shoe laced and I like the lace, but I cannot use one lace because I won’t be able to match it so I have to change both laces and I don’t want to do that. A second pair of converse was advertised as a UK size 5 (37.5EU) but the shoes are UK size 4.5. Because there is no suitable competent fair transparent route to complain about the product conditions that I received the service is diabolical not only is it a bad service without communication platforms or channels but it’s also dismissive and violate consumer rights by not allowing the consumer of voice and cutting off correspondence because you don’t want to take responsibility for what legally you are responsible for. I am sick of online invasive information that doesn’t help the consumer once you’ve taken their money. You are legally required to provide and after sales service as part of the contract between the buyer of the seller. So tired of bad advertising and lack of transparency and dismissive communication and sellers, not that holding their obligator duties to accept accountability for the small insignificant grips that customers have because stress the consumer goes through frustration is very draining. It’s quite damaging. I have to go to my bank to apply for a charge back because I have literally done everything possible to continue an open line of communication with you to reach a resolution but you have obstructed that and I don’t have a voice and we cannot finish or I cannot determine how to move forward. I don’t want to be stuck with covering the cost of an expensive return charge to China and you not reimburse me.

Dear Customer Service, I am writing to express my dissatisfaction with the condition of the Nike trainers I have received. I was quite surprised to receive a product with a level of finishing that, in my opinion, does not meet the quality standards I would expect from a brand such as Nike. I am a footwear designer and work with this type of product on a daily basis, so I am very familiar with footwear construction and quality standards. For this reason, I do not believe that the condition of these trainers reflects the level of quality that Nike intends its customers to receive. As you can see in the attached photographs, there are visible traces of adhesive in several areas of the shoes, both yellow and black. In addition, some of the stitching is defective, with the fabric appearing to be forced and poorly finished. There is also a noticeable asymmetry between the two shoes when they are placed side by side, particularly in the wave-shaped panel on the side. This difference is clearly visible and further indicates a lack of consistency in the manufacturing and finishing process. Considering all of these issues, I would therefore like to request a full refund for my order. I also expect the return shipping costs to be covered by Nike, as the product I received does not meet the expected quality standards and the return is therefore not due to a change of mind or personal preference. I would appreciate your assistance in resolving this matter and look forward to receiving confirmation of the refund procedure. Thank you in advance for your attention. Kind regards,

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.