What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

If your order doesn't arrive by the delivery guarantee date, contact Joom support and we'll issue a 100% refund. Please let us know if your order doesn't arrive by the estimated date and we'll be happy to issue you a refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Open the relevant order page and contact Support Chat, available on the website and in the Joom app. Describe the issue and follow the support instructions.

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" The merchant warrants that their products comply with all applicable laws, and are offered only if they comply with Joom’s policies and EU Product Safety and Compliance laws. Wish you a happy shopping!

Main Material: Flannel100% Lining Material: Polyester 100% Manufacture Country: China Style: Fashion Label: Yes Washing: Hand wash cold, Iron at normal temperature <150C, Dry clean, Line dry in the Shade, Do not bleach Package Contents: 1x Top+1x Pants

Size Chart Size: S, Top Length: 57cm, Bust: 41cm, Pants Length: 87cm, Waist: 19cm, Hip: 41cm Size: M, Top Length: 59cm, Bust: 43cm, Pants Length: 89cm, Waist: 21cm, Hip: 43cm Size: L, Top Length: 61cm, Bust: 45cm, Pants Length: 91cm, Waist: 23cm, Hip: 45cm Size: XL, Top Length: 63cm, Bust: 47cm, Pants Length: 93cm, Waist: 25cm, Hip: 47cm Size: 2XL, Top Length: 65cm, Bust: 49cm, Pants Length: 95cm, Waist: 27cm, Hip: 49cm

Notice: 1. Due to manual measurement, there will be an error of 1-3cm; 2. Due to different production batches, there may be slight differences between the actual product and the picture, please refer to the actual product, thank you for your understanding, and wish you a happy shopping! Washing: Hand wash cold, Iron at normal temperature <150C, Dry clean, Line dry in the Shade, Do not bleach"

Washing Care: Do not dry clean Fit: regular Material Thickness: standard

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What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
If your order doesn't arrive by the delivery guarantee date, contact Joom support and we'll issue a 100% refund. Please let us know if your order doesn't arrive by the estimated date and we'll be happy to issue you a refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Open the relevant order page and contact Support Chat, available on the website and in the Joom app. Describe the issue and follow the support instructions.