Chargebacks & Claims

Filing a chargeback (i.e a refund request the cardholder can make directly through his bank) or disputing a payment via Paypal/Klarna may look like an easier solution, but in fact it's not that simple.

Processing of a chargeback takes quite some time. First, there will be primary review of the case, then there's a chance you'll be required to provide additional documentation or even visit the bank at some point. So, the process might take additional time.

Handling of both chargebacks and disputes makes us lose money, which could be invested in the improvement of our platform.

Therefore, we rely on your cooperation here, and suggest contacting Joom support team first if you have any questions or concerns about the orders made. Our support agents do their best to review each single case, and come up with a proper solution as quickly as possible (usually within a day or two).

We encourage you to visit our Help Centre via Joom website (click here) or engage in a live chat with our dedicated customer service team within our mobile application.