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My package arrived incomplete, or I received the wrong product. Once in a while, sellers may mistakenly pack a different item, of a wrong colour or size. If this happened to you, then please contact Joom support. We will surely find a solution! How do I contact Joom support? We encourage you to visit our Help Centre via Joom website (click here) or engage in a live chat with our dedicated customer service team within our mobile application. On Android: Go to Profile by tapping the icon in the bottom right corner. Select Help centre. Tap on the chat icon in the upper right corner. On iOS: Go to Profile by tapping the icon in the bottom right corner. Select Help centre. Tap on the chat icon in the upper right corner. Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels. N.B. Quality claims can only be accepted within 30 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved. Can my refund request be denied? It can be if: • More than 30 days have passed since the product delivery • You made a mistake and picked an incorrect colour or size when placing an order • Photo/video proof is inconclusive or of poor quality • Images provided as evidence are modified, retouched or otherwise falsified When will I receive a refund? If the refund request is approved and you chose a monetary refund, the money will be returned to the account you used for payment within 14 days after the return is processed. In most cases, the money is returned within just a few days. If you choose a refund in points, they will be credited instantly.

English Review: I love these swimming goggles! 😍 The quality is amazing, and they fit perfectly. The anti-fog and electroplated lenses make a huge difference, giving me clear vision underwater. The design is stylish and comfortable, and they don’t leak at all! 💦 The adjustable strap makes it super easy to get the perfect fit. Plus, the shipping was really fast—I got them earlier than expected! 🚀 Definitely worth the price, and I’m ordering more for my family. Highly recommend! 👌🏊‍♂️ Loved these swimming goggles! 😍 The quality is great and fits me perfectly.. The anti-fog, electro-coated lenses make a huge difference, giving me clear vision underwater.. The design is stylish and comfortable, and never allows water to leak! 💦 The adjustable strap also makes it easy to get the perfect fit.. Plus, the shipping was super fast, and I received it before expected! 🚀 Definitely worth the price, and I will be ordering more for my family.. I highly recommend it! 👌🏊‍♂️

Excellent company..grand daughter looking forward to getting her oxaloytol chunky fuggler..very quick to dispatch your order from China and just over a week to arrive,pleasantly surprised,great quality item and I will definatley order from joome again..thank you joome for a smooth purchase a very happy customer from the uk

The design is great, the size is perfect, the pillowcases are longer than I thought but it's okay, on the other hand the texture is very light and the duvet slides inside quite annoyingly when waking up with half the duvet on one side.

Hello, the cover has arrived. However, when I unfolded them, I noticed that there were two manufacturing defects. It is damaged. I wanted to be reimbursed but it is impossible. This site is a "Scam" Do not buy here.

🛫Practical travel bottle for shampoo or similar. 🛫100 ml 🛫Easy to fill 🛫High quality rubber material 🛫Good closing closure 🛫Different colors and 2 sizes available 🛫Very practical and recommended 👍

The first thing I notice is that it's heavy. There's a lot of filling material inside, in the ears, in the feet, but it's well hidden and doesn't bother. It has a zipper to stuff in more wool.

Don't buy this. I've lost my €53, they are horrible, it's the worst imitation there is. I want to return it and I can't find how, I need my money back. They are ugly, please, it's throwing money away, it's a scam.