Can I delete some of my orders?

Orders can't be deleted, but can be hidden. If it's the web version of Joom you're using, contact our support team — we'll help you out. The Android and iOS users won't need our help, this option is available in the app.

Here's how you can do it there:

1. Go to Profile by tapping the icon in the bottom right corner.
2. Select My orders.
3. Select the order.
4. Scroll down and tap Hide order.
5. Confirm action by tapping Hide order one more time.

N.B. Don't hide the orders you're yet to receive! Otherwise, you might miss the warranty's start/end, which may not allow you to request a refund in case they don't arrive.

If you'd like to unhide those orders later, get in touch with the Joom support team.

How do I contact them?

We encourage you to visit our Help Centre via Joom website (click here) or engage in a live chat with our dedicated customer service team within our mobile application.