I'm not receiving emails or notifications

If you're not receiving emails or notifications, please check the possible reasons below.

Notifications are turned off

Make sure notifications are enabled in your profile:

1. Open the "Notifications" section.
2. Tap the gear icon ⚙️ in the top-right corner.
3. Switch on notifications you'd like to receive.

You're checking the wrong email inbox

We send order-related emails to the address you specified during checkout. Password reset and email confirmation messages go to the address provided when registering via "Email".

Note: Password reset and email confirmation messages are sent only if your account was registered via "Email".

Incorrect email address provided during checkout

If an incorrect email address was entered when placing an order, you won't receive our emails. In this case, you can only track orders in the app.

To fix this for future orders: open the "My addresses" section and update your email address.

Emails are landing in spam

Our emails may end up in your Spam folder. Please check your spam folder for emails from the following address:

• no-reply@notifications.joom.com

Emails or notifications are in the wrong language

If emails or notifications are coming in the wrong language, you probably logged into your account from a device set to another language.

To receive emails and notifications in your current device's language, log out of your account on all other devices:

1. Tap the gear icon "Settings" in the top-right corner of your profile.
2. Select "Devices" → "Log out from other devices".

After that, new emails and notifications will arrive in your current device’s language.